1. Who these terms are with
Pallet Supply USA LLC, 1200 Industrial Park Drive, Suite 40, Atlanta, GA 30318. In these terms “we” and “us” mean that company, and “you” means the person or business using this site or trading with us.
2. Using this website
You may use the site and its tools for your own business purposes, including printing or citing the reference material with attribution. You may not scrape the site at volume, republish substantial portions of the content as your own, or use it to train a commercial model without asking us first. We will usually say yes if you ask.
3. Accuracy of information
Specifications, load ratings, price ranges, emissions factors and lead times published on this site are given in good faith as guidance. They describe typical values, not guarantees, and market prices in particular move weekly. Where a figure matters to a decision, ask us to confirm it for your specific case.
The impact calculator and stamp decoder are provided free and run in your browser. They are aids to judgement, not compliance determinations. A stamp decoder result is not a phytosanitary certification.
4. Quotations
- Quotes state a validity window, normally 14 to 30 days. Outside that window they lapse and are re-quoted.
- Freight is quoted as a separate line and is specific to the lane, dock conditions and receiving window described to us.
- Quotes are based on the specification you provide. A change to quantity, grade, size, treatment or destination is a change to the quote.
- An order is accepted when we confirm it in writing, not when a quote is issued.
5. Grades and specification
Our recycled grade criteria are published on the pallet grades page and form part of any sale described by grade. Where your own written specification is agreed in an order, that specification governs instead.
There is no federal, ANSI or ISO grading standard for recycled pallets in the United States. Any reference to grade in correspondence means our published criteria unless another document is named.
6. Delivery, risk and title
- Delivery dates are estimates given in good faith and depend on carrier availability and your receiving conditions.
- Risk passes on delivery to the address given, or on collection where you collect.
- Title passes on payment in full.
- Where a trailer is dropped at your site, you are responsible for its safe parking and for loading in accordance with any instructions provided.
7. Inspection and claims
Inspect on arrival. Claims relating to grade, count or condition must reach us within 48 hours of delivery, with photographs. We will collect and replace non-conforming goods. Claims raised after the product has been used, modified or dispatched onward cannot be assessed and will not be accepted.
8. Purchases from you
- We buy only pallets you own. We do not buy pooled pallets (CHEP, PECO, iGPS and similar), which remain the property of the pooling company.
- You confirm that anything you sell us is yours to sell and is free of chemical contamination.
- Where a load differs materially from the description given, we may re-price or decline it at collection.
- Payment terms are agreed before collection.
9. Export compliance
Where we heat treat and mark wood packaging, we do so to ISPM-15 and retain the treatment records. Responsibility for determining whether a shipment requires treatment, and for ensuring that all wood in that shipment — including dunnage, blocking and bracing supplied by others — is compliant, remains with the exporter.
10. Liability
To the extent permitted by law, our liability in connection with any order is limited to the price paid for the goods or services concerned. We are not liable for indirect or consequential loss, including loss of profit, loss of contract, demurrage or downtime.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud.
11. Load safety
Selecting the right pallet for a load, loading it correctly, securing it and racking it safely are your responsibility. We publish detailed load capacity guidance and will advise on specification whenever asked, but we cannot inspect your loads or your racking.
12. Warranties and what we do not warrant
We warrant that goods will conform to the specification agreed in the order and that services will be performed with reasonable skill and care. Where a grade is specified, we warrant conformance to the published criteria named in clause 5.
We do not warrant that a pallet is fit for a use we were not told about. Load weight, distribution, handling method, racking and stack height determine whether a given specification is adequate, and we can only design against what you describe. Guidance published on this site is given in good faith and is not a warranty.
13. Cancellation and changes
- Stock orders may be cancelled without charge until the load is picked and staged.
- Custom builds may be cancelled without charge until the drawing is approved. After approval, lumber is committed and cancellation is charged at cost.
- Heat treatment scheduled into a charge cannot be cancelled once the charge has begun.
- Changes to quantity, grade, size, treatment or destination are a change to the quote, not an amendment to the order.
14. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including severe weather, port or rail disruption, carrier failure, industrial action, regulatory intervention and interruption to core supply. In this trade weather is a genuine factor: hurricane season affects Gulf Coast availability annually, and Front Range conditions can close lanes at short notice. Where a force majeure event persists beyond thirty days, either party may cancel the affected order without liability.
15. Intellectual property
The content of this website — including the reference material, size charts, grade criteria, emissions factors, glossary and journal articles — is ours. You may print it, cite it and use it in your own purchasing documents with attribution. You may not republish substantial portions as your own work, scrape the site at volume, or use it to train a commercial model without asking. We will usually say yes if you ask.
Drawings we produce for a custom build remain our intellectual property. You may use them for your own manufacturing, inspection and procurement purposes.
16. Confidentiality
Volumes, pricing, specifications and site details you share with us are treated as confidential and are not disclosed to other customers. We may reference a project anonymously in published material — as we have on this site — but never with a name, a location or a figure that would identify you, and never without permission.
17. Assignment and subcontracting
We may subcontract freight to carriers and remain responsible for their performance. We do not subcontract heat treatment, because the treatment record needs to be ours to produce. Neither party may assign an agreement without the other’s written consent, which will not be unreasonably withheld.
18. Notices and records
Notices under these terms are given in writing by email. This company has no telephone line by design, which means every agreement, change and claim exists as a record both sides can produce. Notices are deemed received on the next working day after sending.
19. Disputes
We would rather fix a problem than argue about one. Raise it in writing and we will respond within two working days with what we propose to do. If that does not resolve it, both parties agree to attempt good-faith negotiation between senior representatives before commencing proceedings.
20. Severability and entire agreement
If any provision is found unenforceable, the remainder continues in force. These terms, together with any signed supply agreement and the accepted order, form the entire agreement between us and supersede prior discussion. Where a signed supply agreement exists, it governs.
21. Changes to these terms
We may revise these terms and will update the effective date above. Orders already accepted are governed by the terms in force when they were accepted. Where a change materially affects an existing customer, we will tell them directly rather than relying on this page.
22. Governing law
These terms are governed by the laws of the State of Georgia and the courts of that state have exclusive jurisdiction.
23. Contact
Questions about these terms: hello@palletsupplyusa.com. We have no telephone line — see the contact page for why.
