The cycle
Six stages, all under one roof. Every one of them makes the next cheaper, which is why we do all six instead of picking the profitable ones. Here is exactly what happens, how long it takes, and who decides what.
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Buying, selling or both. Both is usually cheaper, because the same truck does both legs.
Stage by stage
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Three collection models
| Model | How it works | Best for | Relative cost |
|---|---|---|---|
| Scheduled route | Fixed day, fixed frequency | Predictable weekly volume | Lowest |
| Trailer drop | Empty trailer parked, swapped when full | Yard space plus your own forklift | Low |
| On-call | Request and we despatch | Irregular or seasonal accumulation | Highest |
By stage
| Stage | Time | Cost | Yield / outcome |
|---|---|---|---|
| Quote | 1 working day | — | Grade, price, freight and lead time itemised |
| Routing and pairing | Same day | Saves 15–30% | Backhaul matched where one exists |
| Collection | 2–5 working days | Often pays you | $1.10–$6.50 per unit on recoverable stock |
| Intake grading | ~4 seconds per pallet | Labour | 41% reuse, 34% repair, 11% remanufacture |
| Repair | ~90 seconds | $2.20–$4.80 | An $11–$16 asset back in service |
| Heat treatment | 4–8 h cycle, +1 day | $1.10–$1.90 | 56°C core for 30 min, records kept 7 years |
| Re-grade | ~4 seconds per pallet | Labour | Under 0.4% reject rate on repeat accounts |
| Supply | 24–72 h | $6.50–$18.00 | Delivered on the routes that collected |
| Fibre recovery | Batch | Net revenue | 6% of intake; two magnetic passes before screening |
| Residual | — | Disposal cost | 8% by weight, reported not rounded |
Failure modes
At quote
A specification agreed from a part number rather than the load — the wrong grade, footprint or entry type.
ControlWe ask about the load, not the catalogue: weight, distribution, handling, racking, whether it returns, whether it crosses a border.
At collection
Pooled pallets in the load, or chemically contaminated wood that cannot enter the fibre stream.
ControlSorted at intake. Pooled stock is separated free of charge and returned; contaminated wood goes to controlled disposal and counts against our diversion rate.
At grading
A hairline stringer crack that measures perfectly and fails in service. We bought a machine to find these in 2013; it could not.
ControlThe grade call is human and the hand goes to the notch first. Machinery does dimensional screening only.
At repair
A grader who marked a pallet repairable agreeing with themselves at the exit check.
ControlRe-graded by a different person. Anything failing twice in one pass goes to the dismantler — there is no third look.
At treatment
A probe placed in an accessible outer pallet, producing a compliant trace and an untreated core.
ControlProbes go into the thickest component of the coldest-positioned unit, and any dip below 56°C restarts the clock.
After treatment
A treated pallet repaired later with untreated wood. The mark stays perfect and the pallet is non-compliant.
ControlTreated fleets are repaired with treated stock and re-stamped. This is the single most common compliance failure in the industry.
In fibre recovery
A nail buried inside a block, invisible to a magnet until the second grind exposes it.
ControlTwo magnetic passes, one after each grind, then screening and a batch inspection before load-out.
In delivery
A 53-foot trailer sent to a site that cannot physically take one.
ControlAccess is part of the quote conversation, not a discovery at the gate. Some markets we route on 48s as standard.
Why one company
Questions
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