The cycle
How the loop actually closes
This is not a diagram for a brochure. It is the operating sequence, and every step feeds the one after it.
Step 1
Collect
Scheduled routes and trailer drops pull empties off docks, yards and job sites. Where the load has value, you get paid on collection.Step 2
Grade
Hand sort at intake against published criteria. Reusable, repairable, or dismantle — decided by a person, not a machine.Step 3
Repair or remanufacture
Boards replaced, companion stringers fitted, notches plugged. About 90 seconds of skilled work returns a $13 asset to service.Step 4
Treat
Heat treatment to 56°C core for 30 minutes in our own chambers, probe-verified and IPPC stamped for export.Step 5
Re-grade and supply
A second grader checks the repair, then stock ships on the same routes that collected it. Backhauls, not dead-heads.Step 6
Recover the rest
What cannot be a pallet again is de-metalled, ground and screened into mulch, bedding or panel feedstock. Under 8% is genuine waste.
Why it matters
Vertical integration is the price mechanism
A pallet company that only sells has to buy its stock from someone who only collects, and pay a haulier who only drives. Every handoff adds a margin and a dead-head mile.
- Of everything we take in is diverted from landfill
- 92%Of everything we take in is diverted from landfill
- Pallets recovered since 2009
- 4.1MPallets recovered since 2009
- Reject rate on repeat accounts
- 0.4%Reject rate on repeat accounts
- Tons of CO₂e avoided in 2025
- 26KTons of CO₂e avoided in 2025
The catalogue
Nine services, in detail
Service
Buy Pallets
Buy recycled and new pallets by the trailer or the pallet. Graded stock, 24–72 hour lead times, delivered to 38 states. Get a lane-specific quote.
How it worksService
Sell Used Pallets
Turn surplus pallets into revenue. We buy cores, mixed loads and damaged wood by the trailer, pay on collection and haul from your dock.
How it worksService
Pallet Recycling
Full-cycle pallet recycling: collection, sorting, repair, remanufacture and fibre recovery. 92% of intake diverted from landfill, with documentation.
How it worksService
Pallet Removal Service
Pallet removal from docks, yards and construction sites. Scheduled routes or on-call collection, trailers dropped, and payment where value exists.
How it worksService
Pallet Repair
Pallet repair and refurbishing that returns damaged decks to graded service. Board replacement, companion stringers, plugs, re-nailing and re-grading.
How it worksService
Pallet Heat Treatment Service
ISPM-15 heat treatment in our own chambers. 56°C core for 30 minutes, probe-verified, IPPC stamped and documented. Treat your fleet or ours.
How it worksService
Pallet Delivery Service
Pallet freight and delivery across 38 states. Full trailers, shared lanes, trailer drops and backhaul programmes that cut cost per unit.
How it worksService
Pallet Management Program
Managed pallet programmes: fixed pricing, scheduled supply and collection, repair cycles, loss tracking and quarterly cost and diversion reporting.
How it worksService
Pallet Mulch And Wood Fibre
Wood fibre recovery from unsalvageable pallets: landscape mulch, animal bedding, engineered wood feedstock and biomass fuel. Metal-free and screened.
How it worksWhich one do I need?
Start from the problem, not the service name
Most enquiries arrive describing a situation rather than a service. This is the mapping we apply.
| If your situation is… | The service | Typical first step |
|---|---|---|
| We keep running out of pallets | Buy Pallets | Standing order with a release schedule |
| Pallets are piling up at the dock | Sell Us Your Pallets | Photo and rough count for a per-load quote |
| We pay to have them hauled away | Pallet Removal | Net quote — most loads pay rather than cost |
| Ours break faster than they should | Repair & Refurbishing | Grade audit on a sample of the fleet |
| A container was held at a border | Heat Treatment | Review the whole packaging list, not just pallets |
| Freight is more than the pallets | Freight & Delivery | Backhaul pairing and a trailer-drop assessment |
| Nobody knows what we spend | Pallet Management | Two-week baseline count |
| We need diversion reporting | Pallet Recycling | Weighbridge-reconciled quarterly reporting |
| We have unusable broken wood | Mulch & Biomass | Contamination screen, then fibre routing |
| Nothing standard fits the load | Custom Build | Eight-question spec, then a drawing |
Commitments
What we hold ourselves to
Published so you can hold us to them. Where we miss, tell us — a written channel means there is always a record of what was agreed.
| Commitment | Target |
|---|---|
| Quote turnaround | One working day; same afternoon before 2pm ET |
| Stock supply lead time | 24–72 hours in route territory |
| Appearance-sorted stock | 3–5 working days |
| New and custom builds | 5–14 working days after drawing approval |
| Collection response | 2–5 working days in route territory |
| Heat treatment | +1 working day, records retained 7 years |
| Claims window | 48 hours from delivery, with photographs |
| Reject rate, repeat accounts | Under 0.4% |
| Diversion reporting | Quarterly, reconciled to weigh tickets |
| Price validity | Stated on every quote, typically 14–30 days |
Cost shape
Roughly what things cost
| Item | Typical |
|---|---|
| Recycled 48x40, Grade B | $11.50 delivered |
| Recycled 48x40, Grade A | $13.50 delivered |
| A-clean appearance sort | +$1.40 |
| New SYP 48x40 | $25.00 |
| Heat treatment | $1.10–$1.90 |
| Pallet repair | $2.20–$4.80 |
| Cores purchased from you | $1.10–$6.50 |
| Rackable HDPE plastic | $108.00 |
Questions
Before you get in touch
Can one company really buy, sell, recycle and haul pallets?
It is the only way the model works. The truck that delivers to you collects from a neighbour; the pallets it collects become the pallets it delivers next week. Splitting those functions across three companies is what makes pallets expensive.
Do you charge for pallet collection?
Usually not — most loads have enough recoverable value to pay for their own removal and often pay you as well. Loads of broken odd sizes on remote sites carry a modest haul charge, quoted before the truck is booked.
How quickly can you start?
Supply within 24–72 hours in our regular territory. Collection within 2–5 working days. A full managed programme takes about six weeks from first conversation, most of which is the baseline count.
Do you work with companies outside your regular routes?
Yes, on spot freight anywhere in the lower 48. We will tell you honestly when the freight makes a job uneconomic rather than quoting a number that wastes both our time.
Can we use one service without committing to the others?
Yes. Most customers start with a single line — usually buying or collection — and add others only when the numbers justify it. The cycle does work better when supply and collection run together, but it is not a condition of doing business.